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Refund and Returns Policy

Refund and Returns Policy

Refund policy

We have a 5-day exchange/return policy, which means you have 5 days after receiving your item to request a replacement or a return. For exchange/return, you can contact to goudhaarafarms@gmail.com 

Exchanges and Returns

To be eligible for an exchange/return, your item must be in the same condition that you received it, unused and in its original packaging. To complete your exchange/return, the invoice must be provided at the time of return pickup. Once used, products will be ineligible for exchange or return.

Exchanges/Returns are only allowed in the following unlikely cases:

  • The product is damaged or if you received the wrong item.

  • The product is not sealed properly at the time of delivery.

  • The product has expired by the time of delivery.

If your return is accepted, you will have to delivery item to our office/store whichever is nearest.

In case of an exchange, the return item to be delivered our office/store whichever is nearest. We will be delivering you the product within 3-5 days after the return is delivered.

In case of any delivery related discrepancy, please reach out to us within 48 hours after the order is delivered.

Note: In case of any quality issue, kindly drop a mail to us goudhaarafarms@gmail.com.

Cancellation:

  • An order cancellation request will be accepted only if we have not yet shipped the product.

  • If a cancellation request is accepted, you are entitled to get a refund of the entire amount.

  • Goudhaara reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

Refunds:

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please note that it generally takes around 5-7 days to reflect this amount.

You can always contact us for any return question goudhaarafarms@gmail.com.